30 Day Quality Guarantee

Your Quality Guarantee

To return an item under the 30-Day Money-Back Guarantee you can (at your expense) either:

  • Send it back via your local Post Office -  click here for a Returns form.
  • Send it back via a Courier Collect service - Collections are on week days from 9.00 am to 5.00 pm, for more information call our customer service team on 01179 780 174.

Post Office return is not available for items over 1.5m in length or 4kg in weight. For these items please use the Courier Collect Service by calling or emailing our customer service team for further advice.

For products delivered directly from our suppliers, please call our customer service team.