01179 780 174
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30 Day Quality Guarantee

Your Quality Guarantee

We are confident in the quality of products that we offer and as such guarantee your satisfaction.

We offer a 30-Day Money-Back Guarantee:

Under our 30-Day Money-Back Guarantee you can return unwanted goods should you not be happy with them. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.

Certain items are excluded from the guarantee. These include (but are not limited to) goods that are made to measure, cut or mixed to your requirements, custom printed. Other excluded or restricted items are macerators, water pumps, scaffolding towers and custom racking setups.


To support our customers in giving this year, we have extended the amount of time that you have to return an item. Any purchases you receive from the 15th of November 2020 up to the 31st of December 2020 will have until the 31st of January 2021 to return any items complying to the above money back guarantee terms above.

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To return an item under the 30-Day Money-Back Guarantee you can (at your expense) either:

  • Send it back via your local Post Office -  click here for a Returns form.
  • Send it back via a Courier Collect service - Collections are on week days from 9.00 am to 5.00 pm, for more information call our customer service team on 01179 780 174.

Post Office return is not available for items over 1.5m in length or 4kg in weight. For these items please use the Courier Collect Service by calling or emailing our customer service team for further advice.

For products delivered directly from our suppliers, please call our customer service team.

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