Burner Only (for use with Tar Boilers)
We are working hard with our couriers to ensure your items are delivered safely to you in these unprecedented times.
For this reason, our couriers have introduced contact-free delivery. For all items that won’t fit through your letterbox, delivery drivers will place your item at your door. In some instances, the driver may be required to take a photo of the parcel at the point of delivery as proof the item has been handed over.
Delivery Services and Prices
You can select from 2 different delivery services; standard, next day. The charge for each service is dependent on your total order value. See table below.
Order value inc. VAT
|Under £100||Over £100|
|Standard 2-5 working day delivery usually within 48hr||£4.95||FREE|
|Fast Next Working Day delivery (on orders received before 1pm)||£8.95||£8.95|
|2-5 Working Day* Northern Ireland & Highlands||£4.95*||£4.95*|
|OTHER ZONES* Usually within 5 working days||£4.95*||£4.95*|
|INTERNATIONAL DELIVERIES* see below for details||contact us
for a quote
for a quote
*Premium delivery options not available for 2-5 Working Day & other zones.
The Other zones option is for UK only postcodes: AB36-AB38, HS1-HS9, IV36-IV49, IV51-IV56, KA27-KA28, KW15-KW17, PA41-PA49, PA60-PA78, PH41-PH44, ZE1-ZE3.
NOTE: Please also note that some large and/or heavy items may be more expensive to 2-5 Working Day & Other zones delivery addresses and may include some off shore locations such as Isle Of Man, Isle of Scilly, Isle of Wight and Ireland.
Delivery time estimates stated are for working days (Mon - Fri).
Please allow 5 working days for standard delivery. We cannot offer delivery to BFPO addresses.
IMPORTANT: PLEASE ENSURE YOU REPORT ANY DAMAGE OR SHORTAGES WITHIN 3 DAYS OF RECEIVING YOUR DELIVERY.
International Deliveries including Irish Republic & Channel Islands
MAD4TOOLS.COM provide an exceptional personal and custom international delivery service. Whether you want just one small order delivered to the other side of the world or a consignment of pallets, we can provide a delivery service fully insured and trackable to suit your needs.
We offer delivery services to countries all around the world, though due to the varying nature of product weights, dimensions and delivery services we invite you to contact us for a personal and custom delivery quote for your specific order delivered abroad.
Please make an enquiry for your international delivery using the below methods of contact and include what it is you are looking at ordering (including quantity) and your full delivery address including Zip/Postal code where applicable.
Please consider that if you are having the goods delivered to a country in the EU then UK VAT rates apply and if you are having the goods delivered outside the EU then UK VAT does not apply, though this is only the case if we deliver the goods outside the EU or have onward shipment proof of the goods leaving the EU.
NOTE: for deliveries outside the EU you will have to pay your countries import duties, taxes and any handling charges. It is your responsibility to find out what these are prior to ordering and your responsibility to pay them. All countries are different on these taxes, duties and handling charges.
Some products we are not able to send abroad due to transport, import and export restrictions.
Our international payment terms are:
- Payment is required in full prior to dispatch
- Payment can be accepted by Paypal or Bank Transfer (any bank transfer fees will be covered by you the buyer)
- In the event you make payment and want to cancel your order the transaction will be subject to a 10% payment value cancellation fee as well as the deduction of all costs incurred by Mad Supplies Ltd if greater than 10%.
- Any bulk orders being produced to a customers requirements and orders including custom printing are not possible to return or cancel the order after payment being received, subject to these payment terms.
- In the rare situation that goods are found to be materially faulty, they will be returned from the delivery address and replaced.
- No goods will be reserved or held for you until payment has been received or confirmation of payment being sent has been provided.
- Receipt of payment for this order is deemed to be an agreement to these terms in addition to our standard terms as listed at MAD4TOOLS.COM
Order before 1.00pm weekdays and we can dispatch your order for next working day delivery. Alternatively you can choose a delivery slot up to 7 days in advance.
Does not apply to direct dispatch products or customers living in 2-3 Day and other Zones.
We´ll deliver direct to you, to your customer or to site. It´s easy to add another delivery address to your account, just select deliver to a different address when you´re checking out.
Direct Dispatch (items marked 7/14/21 days)
Items marked 7, 14 or 21 working days are dispatched direct from the supplier. You will be contacted direct by the supplier to arrange a delivery date - Monday to Friday only. Note: Direct Dispatch items cannot currently be tracked. Most Big Stuff/Direct Despatch items can only be delivered to an external ground floor location at the delivery address. A signature will be required upon delivery.
Do you need more information?
If so, please contact us to get more information.
Once your item has been dispatched you will receive an email confirming this. We use a selection of different couriers to suit the requirements of the varying weight, dimensions and delivery locations and services required for each order and as such it is not always possible to provide a tracking number for deliveries, though where possible the courier's details and your consignment number will be included in the dispatch confirmation email.
If you require an update on the progress of your delivery and courier and tracking information was not included in your dispatch confirmation please allow up to 4 days for the package to arrive unless you selected a premium delivery service and then contact us for a delivery update.
NOTE: Items marked 7, 14 or 21 working days cannot be tracked as they are dispatched directly from the supplier.
Do you need more information?
If so, please contact us to get more information.
Please do not schedule or start any installation work until after you have received your order and checked all goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings, if needed.
Returns & Faulty Goods
Hopefully, you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below, you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions, please call our customer service team on 01179 780 174.
30-Day Money-Back Guarantee
Under our 30-Day Money-Back Guarantee you can return unwanted goods. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.
If you have any questions, please refer to our FAQ’s below.
Frequently Asked Questions (FAQ's)
If you purchased your item(s) from our website MAD4TOOLS.COM:
To return an item under the 30-Day Money-Back Guarantee you can (at your expense) either:
- Send it back via your local Post Office - click here for a Returns Form.
- Send it back via a Courier Collect service - Collections are on weekdays from 8.00 am to 6.00 pm, for more information call our customer service team on 01179 780 174.
Post Office return is not available for items over 1.5m in length or 4kg in weight. For these items please use the Courier Collect Service by calling or emailing our customer service team for further advice.
If you purchased your item(s) from our from our Amazon store:
- Log in to your Amazon account.
- Go to your Order History screen.
- Locate your order and select the Return option.
- Follow the Amazon guidelines.
If you purchased your item(s) from our from our eBay store:
- Log in to your eBay account.
- Go to your Purchase History screen.
- Find the item(s) you wish to return.
- Select the Returns option from the dropdown menu.
- Follow the eBay guidelines.
Certain items are excluded from the guarantee. These include (but are not limited to) goods that are made to measure, cut, or mixed to your requirements, custom printed. Other excluded items are macerators and water pumps. For products delivered directly from our suppliers, please call our customer service team on 01179 780 174.
If you notice any damage or shortages on your goods, please inform us within 3 days of taking delivery. We would recommend refusing any delivery that looks damaged or making note of any damage to the box when signing for your delivery. If you have notified us of any Damage or Shortages with your goods within 3 days of receiving your delivery, we will either make good any non-delivery, replace, or repair any goods that are damaged or defective upon delivery, or refund to you the amount paid by you for the goods in question.
Any faulty good claims that have been reported within 3 days of taking delivery, must be returned within 30 days of taking delivery. You should include your invoice and a completed returns form. Please ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.
If you purchased the item more than 30 days ago, we aim to get the problem put right as quickly as possible. In most instances, relative to the product in questions warranty, we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model.
- Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.
If there is no warranty or repair service, or if you wish to return a faulty item:
- Call us on 01179 780 174.
Please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.
If the item has already been installed, call us on 01179 780 174 for further advice.
Refunds to card and PayPal can take 3-5 working days (bank funded PayPal payments can take up to 10 working days). If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.
A cancellation can be made up to 30 days from point of order via phone, email or mail (MAD4TOOLS.COM,
Bridge House, Block 4, Cater Road, Bishopsworth, Bristol. BS13 7TW).
NOTE: Certain items are excluded from this, these include (but are not limited to) goods that are made to measure, cut or mixed to your requirements, custom printed or other possible exclusions include macerators and water pumps.
Can’t find what you’re looking for? Call our customer service team on 01179 780 174.