Delivery Information

Royal Mail Strikes

Due to Royal Mail strikes taking action on 24,25 and 30 November and 1 December 2022, some customers may experience delivery delays beyond the confirmed delivery date.

We are really sorry for any disruption that these strikes may cause you.

Royal Mail has developed a contingency plan and will be doing what they can to keep services running.

Please do take this into consideration before ordering for any onsite jobs. We advise ordering as early as possible in advance of the strike dates.

Customer Service Festive Opening Hours

Here are our full opening hours for the holiday period:

Day Customer Service Opening Hours
 Monday 19th  8:30 am - 5 pm
 Tuesday 20th  8:30 am - 5 pm
 Wednesday 21st  8:30 am - 5 pm
 Thursday 22nd  8:30 am - 5 pm
 Friday 23rd  8:30 am - 5 pm
 Saturday 24th  CLOSED*
 Christmas Day  CLOSED*
 Monday 26th  CLOSED*
 Tuesday 27th  CLOSED*
 Wednesday 28th  8:30 am - 5 pm
 Thursday 29th  8:30 am - 5 pm
 Friday 30th  8:30 am - 5 pm
 Saturday 31st  CLOSED*
 New Year's Day  CLOSED*
 Monday 2nd  CLOSED*
 Tuesday 3rd  Normal Business Resumes

*Online ordering available as normal.

The team at MAD4TOOLS wish you a very merry Christmas!

Click & Collect

Although we are working to bring a 'Click & Collect' option to our customers, it isn't here just yet. 

We therefore cannot currently allow orders to be collected from our office or warehouses, but this option will be available in the near future!

For now, please see below for your delivery options.

Delivery Services and Prices

You can select from 2 different delivery services; standard, next day. The charge for each service is dependent on your total order value. See table below.

 Delivery options

Order value inc. VAT
Under £100 Over £100
Standard 2-5 Working Day delivery usually within 48hr £4.95 FREE
Fast Next Working Day delivery (on orders received before 1pm) £8.95 £8.95
2-5 Working Day* Northern Ireland & Highlands £4.95* £4.95*
OTHER ZONES* Usually within 5 working days £4.95* £4.95*
INTERNATIONAL DELIVERIESsee below for details contact us
for a quote
contact us
for a quote

*Premium delivery options not available for 2-5 Working Day & other zones.

The Other zones option is for UK only postcodes: AB36-AB38, HS1-HS9, IV36-IV49, IV51-IV56, KA27-KA28, KW15-KW17, PA41-PA49, PA60-PA78, PH41-PH44, ZE1-ZE3.

NOTE: Please also note that some large and/or heavy items may be more expensive to 2-5 Working Day & Other zones delivery addresses and may include some offshore locations such as Isle Of Man, Isle of Scilly, Isle of Wight and Ireland.

Delivery time estimates stated are for working days (Mon - Fri).

Please allow 5 working days for standard delivery. We cannot offer delivery to BFPO addresses.


International Deliveries including the Irish Republic & Channel Islands

MAD4TOOLS.COM provide an exceptional personal and custom international delivery service. Whether you want just one small order delivered to the other side of the world or a consignment of pallets, we can provide a delivery service fully insured and trackable to suit your needs.

We offer delivery services to countries all around the world, though due to the varying nature of product weights, dimensions and delivery services we invite you to contact us for a personal and custom delivery quote for your specific order delivered abroad.

Please make an enquiry for your international delivery using the below methods of contact and include what it is you are looking at ordering (including quantity) and your full delivery address including Zip/Postal code where applicable.

  • Send an enquiry using our online contact us form.
  • Email us at

Please consider that if you are having the goods delivered to a country in the EU then UK VAT rates apply and if you are having the goods delivered outside the EU then UK VAT does not apply, though this is only the case if we deliver the goods outside the EU or have onward shipment proof of the goods leaving the EU.

NOTE: for deliveries outside the EU you will have to pay your countries import duties, taxes and any handling charges. It is your responsibility to find out what these are prior to ordering and your responsibility to pay them. All countries are different on these taxes, duties and handling charges.

Some products we are not able to send abroad due to transport, import and export restrictions.

Our international payment terms are:

  • Payment is required in full prior to dispatch
  • Payment can be accepted by PayPal or Bank Transfer (any bank transfer fees will be covered by you the buyer)
  • In the event you make payment and want to cancel your order the transaction will be subject to a 10% payment value cancellation fee as well as the deduction of all costs incurred by Mad Supplies Ltd if greater than 10%.
  • Any bulk orders being produced to a customer's requirements and orders including custom printing are not possible to return or cancel the order after payment being received, subject to these payment terms.
  • In the rare situation that goods are found to be materially faulty, they will be returned from the delivery address and replaced.
  • No goods will be reserved or held for you until payment has been received or confirmation of payment being sent has been provided.
  • Receipt of payment for this order is deemed to be an agreement to these terms in addition to our standard terms as listed at MAD4TOOLS.COM

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Delivery Dates

Order before 1.00 pm weekdays and we can dispatch your order for next working day delivery. Alternatively, you can choose a delivery slot up to 7 days in advance.

Does not apply to direct dispatch products or customers living in 2-3 Day and other Zones.

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Delivery Addresses

We´ll deliver directly to you, to your customer or to site. It´s easy to add another delivery address to your account, just select deliver to a different address when you´re checking out.

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Direct Dispatch (items marked 7/14/21 days)


Items marked 7, 14 or 21 working days are despatched directly from the supplier. You will be contacted directly by the supplier to arrange a delivery date - Monday to Friday only. Note: Direct Dispatch items cannot currently be tracked. Most Big Stuff/Direct Despatch items can only be delivered to an external ground floor location at the delivery address. A signature will be required upon delivery.

Do you need more information?
If so, please contact us to get more information.

Order Tracking

Once your item has been dispatched you will receive an email confirming this. We use a selection of different couriers to suit the requirements of the varying weight, dimensions and delivery locations and services required for each order and as such it is not always possible to provide a tracking number for deliveries, though where possible the courier's details and your consignment number will be included in the dispatch confirmation email.

If you require an update on the progress of your delivery and courier and tracking information was not included in your dispatch confirmation please allow up to 4 days for the package to arrive unless you selected a premium delivery service and then contact us for a delivery update.

NOTE: Items marked 7, 14 or 21 working days cannot be tracked as they are dispatched directly from the supplier.

Do you need more information?
If so, please contact us to get more information.

Planning Ahead

Please do not schedule or start any installation work until after you have received your order and checked all goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings if needed.