Returns & Faulty Goods
Hopefully, you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below, you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions, please call our customer service team on 01179 780 174.
30-Day Money-Back Guarantee
Under our 30-Day Money-Back Guarantee you can return unwanted goods. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.
★ ★ ★Christmas Returns - Extended Days★ ★ ★
To support our customers in giving this year, we have extended the amount of time you have to return an item. Any purchases you receive from 14 November 2022 - 31 December 2022 can be returned up until 31 January 2023 in accordance with the money-back guarantee terms above.
If you have any questions, please refer to our FAQ’s below.
Frequently Asked Questions (FAQ's)
If you purchased your item(s) from our website MAD4TOOLS.COM:
To return an item under the 30-Day Money-Back Guarantee you can (at your expense) either:
- Send it back via your local Post Office - click here for a Returns Form.
- Send it back via a Courier Collect service - Collections are on weekdays from 8.00 am to 6.00 pm, for more information call our customer service team on 01179 780 174.
Post Office return is not available for items over 1.5m in length or 4kg in weight. For these items please use the Courier Collect Service by calling or emailing our customer service team for further advice.
If you purchased your item(s) from our from our Amazon store:
- Log in to your Amazon account.
- Go to your Order History screen.
- Locate your order and select the Return option.
- Follow the Amazon guidelines.
If you purchased your item(s) from our from our eBay store:
- Log in to your eBay account.
- Go to your Purchase History screen.
- Find the item(s) you wish to return.
- Select the Returns option from the dropdown menu.
- Follow the eBay guidelines.
Returns postage would be at the expense of the customer, however we do offer an exchange service with no outgoing postal charges. A prepaid Royal Mail label can be provided at the cost of £6.50 (weight & size restrictions apply). This cost would be deducted from any refund. If the item is faulty, a free Returns label will be provided for you. Please note, all faults reported will be fully inspected. Following inspection, in the event where the fault cannot be verified, we would be unable to reimburse the Returns label.
Certain items are excluded from the guarantee. These include (but are not limited to) goods that are made to measure, cut, or mixed to your requirements, custom printed. Other excluded items are macerators and water pumps. For products delivered directly from our suppliers, please call our customer service team on 01179 780 174.
If you notice any damage or shortages on your goods, please inform us within 3 days of taking delivery. We would recommend refusing any delivery that looks damaged or making note of any damage to the box when signing for your delivery. If you have notified us of any Damage or Shortages with your goods within 3 days of receiving your delivery, we will either make good any non-delivery, replace, or repair any goods that are damaged or defective upon delivery, or refund to you the amount paid by you for the goods in question.
Any faulty good claims that have been reported within 3 days of taking delivery, must be returned within 30 days of taking delivery. You should include your invoice and a completed returns form. Please ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.
If you purchased the item more than 30 days ago, we aim to get the problem put right as quickly as possible. In most instances, relative to the product in questions warranty, we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model.
- Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.
If there is no warranty or repair service, or if you wish to return a faulty item:
- Call us on 01179 780 174.
Please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.
If the item has already been installed, call us on 01179 780 174 for further advice.
With the exception of faulty goods, if the item has been used and is no longer in new and resalable condition, we are unable able to accept this as a return and no refund can be provided.
Refunds to card and PayPal can take 3-5 working days (bank funded PayPal payments can take up to 10 working days). If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.
A cancellation can be made up to 30 days from point of order via phone, email or mail (MAD4TOOLS.COM, Bridge House, Block 4, Cater Road, Bishopsworth, Bristol. BS13 7TW).
NOTE: Certain items are excluded from this, these include (but are not limited to) goods that are made to measure, cut or mixed to your requirements, custom printed or other possible exclusions include macerators and water pumps.
Can’t find what you’re looking for? Call our customer service team on 01179 780 174.