Returns Policy

Returns & Faulty Goods

Hopefully, you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below, you can help us assist you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

If you have any questions, please call our customer service team on 01179 780 174.

30-Day Money-Back Guarantee

Under our 30-Day Money-Back Guarantee you can return unwanted goods. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. Click here for more information.

Frequently Asked Questions (FAQ's)


How do I return my item? heroicons/solid/chevron-down heroicons/solid/chevron-up

If you purchased your item(s) from our website MAD4TOOLS.COM:

To return an item under the 30-Day Money-Back Guarantee you can (at your expense) either:

  • Send it back via your local Post Office - click here for a Returns Form.
  • Send it back via a Courier Collect service - Collections are on weekdays from 8.00 am to 6.00 pm, for more information call our customer service team on 01179 780 174.

Please note, we are sadly unable to refund third party postage costs

Post Office return is not available for items over 1.5m in length or 4kg in weight. For these items please use the Courier Collect Service by calling or emailing our customer service team for further advice.

If you purchased your item(s) from our Amazon store:

  • Log in to your Amazon account.
  • Go to your Order History screen.
  • Locate your order and select the Return option.
  • Follow the Amazon guidelines.

If you purchased your item(s) from our eBay store:

  • Log in to your eBay account.
  • Go to your Purchase History screen.
  • Find the item(s) you wish to return.
  • Select the Returns option from the dropdown menu.
  • Follow the eBay guidelines.

Do you offer free returns? heroicons/solid/chevron-down heroicons/solid/chevron-up

Sadly, we are unable to refund third party postage costs, however we do offer an exchange service with no outgoing postal charges. A prepaid Royal Mail label can be provided at the cost of £6.50 (weight & size restrictions apply). This cost would be deducted from any refund. If the item is faulty, a free Returns label will be provided for you. Please note, all faults reported will be fully inspected. Following inspection, in the event where the fault cannot be verified, we would be unable to reimburse the Returns label.

Which items are excluded from the 30-Day Money-Back Guarantee? heroicons/solid/chevron-down heroicons/solid/chevron-up

Certain items are excluded from the guarantee. These include (but are not limited to) goods that are custom printed, made to measure, cut, or mixed to your requirements. For products delivered directly from our suppliers, please call our customer service team on 01179 780 174.

What should I do if my delivery is faulty or damaged? heroicons/solid/chevron-down heroicons/solid/chevron-up

If you notice any damage or shortages on your goods, please inform us within 3 days of taking delivery. We would recommend refusing any delivery that looks damaged or making note of any damage to the box when signing for your delivery. If you have notified us of any damage or shortages with your goods within 3 days of receiving your delivery, we will either replace or repair any goods that are damaged or defective upon delivery, or refund the amount paid by you for the goods in question.

Any faulty good claims that have been reported within 3 days of taking delivery, must be returned within 30 days of taking delivery. You should include your invoice and a completed returns form. Please ensure that all petrol products are drained of fuel and oil before returning. If the item has already been installed, call us on 01179 780 174 for further advice.

What do I do if my item has developed a fault after 30 days? heroicons/solid/chevron-down heroicons/solid/chevron-up

If you purchased the item more than 30 days ago, we aim to get the problem put right as quickly as possible. In most instances, relative to the product in questions warranty, we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model.

Initially:

  • Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.

If there is no warranty or repair service, or if you wish to return a faulty item:

  • Call us on 01179 780 174.

Please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.

My item has developed a fault, but it's already installed, what should I do? heroicons/solid/chevron-down heroicons/solid/chevron-up

If the item has already been installed, call us on 01179 780 174 for further advice.

Can I return used items? heroicons/solid/chevron-down heroicons/solid/chevron-up

With the exception of faulty goods, if the item has been used and is no longer in new and resalable condition, we are unable able to accept this as a return and no refund can be provided.

I haven't received my refund yet, when can I expect it? heroicons/solid/chevron-down heroicons/solid/chevron-up

Refunds to card and PayPal can take 3-5 working days (bank funded PayPal payments can take up to 10 working days). If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.

How do I cancel my order? heroicons/solid/chevron-down heroicons/solid/chevron-up

A cancellation can be made up to 30 days from point of order via phone, email or mail (MAD4TOOLS.COM, Bridge House, Block 4, Cater Road, Bishopsworth, Bristol. BS13 7TW).
NOTE: Certain items are excluded from this. These include (but are not limited to) goods that are custom printed, made to measure, cut, or mixed to your requirements. Other possible exclusions include macerators and water pumps.


Can’t find what you’re looking for? Call our customer service team on 01179 780 174.